Refund policy

Summary of Key Terms

  • Summer Sale Purchases: Final sale no returns or exchanges.

  • Cancellations: Full refund available within 24 hours of placing your order.

  • Defective / Damaged Items: Contact us within 14 days for a free prepaid return label.

Order Cancellations

You may cancel your order for a full refund within 24 hours of purchase. Beyond 24 hours, orders enter processing and cancellation cannot be guaranteed.

To request a cancellation, email info@sneakersclub.us immediately.

Standard Return Policy

Note: This policy applies only to regular-priced items purchased outside of the Summer Sale.

Eligible items may be returned within 14 days of delivery. To qualify, items must be:

  • Unworn, unused, and in original condition.

  • Complete with all original tags attached.

  • Packaged in original brand packaging.

  • Accompanied by proof of purchase.

Return Shipping: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. Prepaid return labels are not provided for sizing issues or buyer's remorse.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item even during our Summer Sale we will fix it. Contact info@sneakersclub.us within 14 days of delivery with:

  1. Your order number

  2. Proof of purchase

  3. Clear photos of the issue

Upon approval, we will issue a prepaid return shipping label at no cost to you. Unauthorized returns will not be accepted.

Non-Returnable Items

The following items are strictly non-returnable unless they arrive damaged or defective:

Category Non-Returnable Items
Promotions All Summer Sale & Final Sale items
Personalized Custom or personalized products
Other Goods Gift cards, perishable items, and hazardous/flammable goods

Exchanges

Due to rapid inventory turnover during the Summer Sale, direct exchanges are currently unavailable.

Refund Timeline

Once your cancellation or defective item claim is approved, refunds are credited to your original payment method within 10 business days.

If you have not received your refund after 15 business days from approval, please reach out to info@sneakersclub.us.